Customer FAQ

Gearnada is a Canadian sports marketplace that connects customers with independent sport retailers, pro shops, and outdoor recreation businesses across Canada.

Shopping on Gearnada helps support independent Canadian sport retailers, pro shops, and outdoor recreation businesses while giving customers access to unique products and inventory from across the country.

Yes. Gearnada focuses on supporting Canadian retailers and Canadian sports communities.

No. Products listed on Gearnada are sold directly by independent Canadian retailers and verified industry businesses.

Gearnada primarily focuses on new and demo inventory from verified retailers and industry businesses.

Yes. Customers can submit offers directly to retailers through Gearnada. Note, prices are listed to sell and unreasonable offers will not be responded to.

Offers go directly to the retailer selling the product. Retailers maintain full control over accepting, declining, or responding to offers.

Not necessarily. Retailers decide which offers they would like to respond to.

Retailers handle payment collection directly with customers.

Retailers are responsible for shipping and order fulfillment. Shipping methods, timelines, and policies may vary between retailers.

Many retailers may offer local pickup or in store pickup options. Customers should contact the retailer directly to discuss available arrangements.

No. Gearnada does not charge customer membership fees or marketplace buying fees.

Gearnada only works with verified independent Canadian retailers, pro shops, and industry businesses.

Yes. Customers communicate directly with retailers regarding product questions, offers, shipping, and pickup arrangements.

Shipping policies vary by retailer. Customers should review individual product listings or contact the retailer directly for shipping information.

Yes. Most retailers are able to ship products across Canada.

Return policies are determined by the individual retailer selling the product. Customers should review retailer policies before purchasing.

Gearnada retailers maintain full control over their products, pricing, shipping, fulfillment, and store policies.

In many cases, yes. Pickup availability depends on the retailer.

Gearnada currently supports categories including golf, hockey, biking, fishing, hiking, skiing, snowboarding, baseball, softball, and curling.

Yes. Customers may find current season products, clearance inventory, last season items, and special deals from retailers across Canada.

Customers can contact Gearnada through the Contact page for general platform questions or support.